Rene SOULGA
Project coordinator | Specialist in Humanitarian Aid, Gender Diversity, and Social Inclusion | Experience in Nonprofit Organizations & International Development
Permis de conduire
Gloucester, Ottawa (K1V 2S1) Canada (Ontario)
EMPLOYMENT STATUTS
En recherche d'emploi
En recherche active
PROFESSIONAL SUMMARY
René Baudouin Soulga has over four years of experience in International Development and humanitarian program management with United Nations Specialized Agencies, including the International Fund for Agricultural Development and the International Organization for Migration, focusing on food security, livelihoods, and humanitarian responses for migrants. Holding Master’s degrees in Project Management and Humanitarian Action Management, he has successfully supported the implementation of complex programs in developing countries like Burkina Faso, managing a CAD 1M+ budget, overseeing monitoring and evaluation, and producing high-impact reports. Bilingual in French (native) and English (intermediate), René excels in sustainable program implementation, stakeholder engagement, and donor management, making him a strong candidate for any Non Profit Organization.
Office Manager | Administrative and Operations Manager | Customer service representative
Euro World / VFS Global
Août 2019
à août 2022
CDD
Ouagadougou
Burkina Faso
- Supervised and mentored a team of 7, including task delegation and schedule management.
- Organized weekly training sessions for staff to ensure compliance with procedures and standards established by Immigration, Refugees and Citizenship Canada (IRCC).
- Coordinated daily office operations to efficiently handle visa application processing, adhering to IRCC regulations.
- Oversaw the reception of approximately 70 clients daily, ensuring high-quality customer service by providing information and directing clients to authorized IRCC consular services.
- Ensured the completeness of all required immigration documents while maintaining confidentiality and security of clients’ personal data.
- Prepared daily, weekly, and monthly reports, and managed internal databases using Excel and Word.
- Continuously responded to professional and client emails using Outlook.
- Supervised the call center team to ensure uninterrupted operations and the accuracy of information relayed to clients.
- Regularly communicated with clients to facilitate effective coordination and resolve operational issues.
- Implemented improved processes, such as rotational work schedules, to diversify staff tasks and ensure operational continuity in case of absences.
- Supervised the biometric data collection operations for clients on behalf of the Biometric Support Operational Unit (BOSU), and managed data entry into VFS Global, IRCC portals, including the Global Case Management System (GCMS).
- Established an additional on-site form-filling service, promoted paid SMS services, and managed daily office revenues of approximately CAD 10,000.
Détails de l'expérience