Rene SOULGA
Operations specialist | Administrative and Projects Management
Permis de conduire
Gloucester, Ottawa (K1V 2S1) Canada (Ontario)
EMPLOYMENT STATUTS
En recherche d'emploi
En recherche active
PROFESSIONAL SUMMARY
Bilingual French and English, René Baudouin SOULGA brings over seven years of experience in key managerial roles. With four years specifically in non-profit organizations, such as United Nations Organization for Migration (IOM) and the United Nations International Fund for Agricultural Development (IFAD), he has developed a diverse skill set in operations Management. His expertise spans human resources management, procurement, Budget monitoring, Administration, Project Management, travel arrangement and international relations. René is well-prepared to deliver strategic value and excel in complex, challenging environments. His broad experience and proven track record make him a valuable asset to any organization.
Office Manager | Administrative and Operations Manager | Customer service representative
Euro World / VFS Global
Août 2019
à août 2022
CDD
Ouagadougou
Burkina Faso
- Supervised and mentored a team of 7, including task delegation and schedule management.
- Organized weekly training sessions for staff to ensure compliance with procedures and standards established by Immigration, Refugees and Citizenship Canada (IRCC).
- Coordinated daily office operations to efficiently handle visa application processing, adhering to IRCC regulations.
- Oversaw the reception of approximately 70 clients daily, ensuring high-quality customer service by providing information and directing clients to authorized IRCC consular services.
- Ensured the completeness of all required immigration documents while maintaining confidentiality and security of clients’ personal data.
- Prepared daily, weekly, and monthly reports, and managed internal databases using Excel and Word.
- Continuously responded to professional and client emails using Outlook.
- Supervised the call center team to ensure uninterrupted operations and the accuracy of information relayed to clients.
- Regularly communicated with clients to facilitate effective coordination and resolve operational issues.
- Implemented improved processes, such as rotational work schedules, to diversify staff tasks and ensure operational continuity in case of absences.
- Supervised the biometric data collection operations for clients on behalf of the Biometric Support Operational Unit (BOSU), and managed data entry into VFS Global, IRCC portals, including the Global Case Management System (GCMS).
- Established an additional on-site form-filling service, promoted paid SMS services, and managed daily office revenues of approximately CAD 10,000.
Détails de l'expérience