Votre navigateur est obsolète !

Pour une expériencenet et une sécurité optimale, mettez à jour votre navigateur. Mettre à jour maintenant

×

Rene SOULGA

Operations specialist | Administrative and Projects Management

ABOUT ME WORK EXPERIENCE EDUCATION SKILLS KEYS DOCUMENTS
Download the resume
Permis de conduire
Gloucester, Ottawa (K1V 2S1) Canada (Ontario)
LinkedIn
CONTACT ME
EMPLOYMENT STATUTS
En recherche d'emploi
En recherche active
PROFESSIONAL SUMMARY
Bilingual French and English, René Baudouin SOULGA brings over seven years of experience in key managerial roles. With four years specifically in non-profit organizations, such as United Nations Organization for Migration (IOM) and the United Nations International Fund for Agricultural Development (IFAD), he has developed a diverse skill set in operations Management. His expertise spans human resources management, procurement, Budget monitoring, Administration, Project Management, travel arrangement and international relations. René is well-prepared to deliver strategic value and excel in complex, challenging environments. His broad experience and proven track record make him a valuable asset to any organization.
WORK EXPERIENCE
  • Administered the Intranet Portal, streamlined scheduling processes, and ensured all board and committee meetings were efficiently organized. For instance, coordinated quarterly board meetings by scheduling agendas and managing pre-meeting material distribution.
  • Organized meetings, conferences, and internal events, managing all logistics, from venue arrangements to agenda preparation. Successfully planned the annual staff retreat, handling venue booking, travel logistics, and post-event feedback surveys to refine future events.
  • Supported all teams through standardized administrative procedures, ensuring consistency and efficiency. Documented and implemented office protocols that reduced response times for requests by 15%.
  • Delivered high-quality administrative support directly to the CEO and COO, facilitating smooth daily operations and enhancing executive team productivity.
  • Established and continuously updated office policies and procedures, fostering organizational efficiency. For instance, introduced a document control policy that improved access to critical information across departments.
  • Responded promptly to administrative correspondence, ensuring timely responses and maintaining professional communication standards across the organization.
  • Assisted in the rollout and communication of organizational policies, including the employee benefits plan, ensuring comprehensive understanding and compliance among staff.
  • Supported HR and IT departments in onboarding and offboarding processes, handling equipment requests and setup for new hires, as well as ensuring the efficient return of assets for departing employees.
  • Managed logistics for external events, including travel and accommodation arrangements, ensuring that all participants had seamless support for business travel needs.
  • Led the transition planning for the Toronto office closure, including conducting feasibility analyses, verifying legal requirements, coordinating maintenance, and addressing operational tasks essential for a smooth relocation process.
  • Played a key role in organizing and executing various organizational initiatives, coordinating tasks, tracking project timelines, and providing administrative support to project teams.
  • Identified areas for improvement in administrative tools and processes, conducting analyses and proposing solutions. Implemented an improved task tracking system that increased administrative efficiency by 20%.
Description de l'entreprise
Non-Profit Organization
Site web de l'entreprise
https://www.dukeofed.org/
  • Drafted response letters, managed 20+ daily emails and calls, and ensured timely communication. Managed program manager calendars, attended meetings, drafted minutes, followed up on recommendations, and ensured proper document archiving.
  • Organize and coordinate meetings, appointments, and travel arrangements for team members, ensuring seamless planning.
  • Maintain accurate records and databases, guaranteeing the integrity and confidentiality of information.
  • Perform routine administrative tasks such as filing, scanning, and photocopying, thereby supporting daily operations.
  • Utilize management software such as PeopleSoft Financial, OBI, and ORACLE to prepare and allocate budgets, adhering to disbursement rates for five projects, including CAD 1,047,884.73 from the 2024 regular budget, CAD 41,488 from the 2023 carry-forward budget, and CAD 170,683.69 from supplementary funds received from partners and donors.
  • Assist in planning travel for staff and consultants by preparing individual travel authorizations, mission terms of reference, security advisories from the United Nations Department of Safety and Security (UNDSS), staff health information (vaccinations, etc.), country health status, and booking hotels and flights while optimizing travel options within budget constraints.
  • Participate in and support the design of 2 national projects, 11 supervision missions, 9 support missions, and 2 project closures and completion missions, ensuring adherence to deadlines and providing accurate, up-to-date reports.
  • Collaborate with procurement teams for the acquisition of office supplies by preparing purchase orders, issuing tenders, and selecting suppliers.
  • Work with human resources teams to recruit 53 consultants in 2023 and 41 consultants in 2024 through the Enterprise Resource Planning (ERP) system to ensure supervision of various projects.
  • Upload 24 mission reports into the organization’s data management system.
  • Serve as the organization’s country security focal point, participating in meetings with the United Nations Department of Safety and Security (UNDSS) and implementing security measures and providing advice for staff and consultants.
Description de l'entreprise
Non-profit organization
Site web de l'entreprise
https://www.ifad.org/en/
  • Supervised and mentored a team of 7, including task delegation and schedule management.
  • Organized weekly training sessions for staff to ensure compliance with procedures and standards established by Immigration, Refugees and Citizenship Canada (IRCC).
  • Coordinated daily office operations to efficiently handle visa application processing, adhering to IRCC regulations.
  • Oversaw the reception of approximately 70 clients daily, ensuring high-quality customer service by providing information and directing clients to authorized IRCC consular services.
  • Ensured the completeness of all required immigration documents while maintaining confidentiality and security of clients’ personal data.
  • Prepared daily, weekly, and monthly reports, and managed internal databases using Excel and Word.
  • Continuously responded to professional and client emails using Outlook.
  • Supervised the call center team to ensure uninterrupted operations and the accuracy of information relayed to clients.
  • Regularly communicated with clients to facilitate effective coordination and resolve operational issues.
  • Implemented improved processes, such as rotational work schedules, to diversify staff tasks and ensure operational continuity in case of absences.
  • Supervised the biometric data collection operations for clients on behalf of the Biometric Support Operational Unit (BOSU), and managed data entry into VFS Global, IRCC portals, including the Global Case Management System (GCMS).
  • Established an additional on-site form-filling service, promoted paid SMS services, and managed daily office revenues of approximately CAD 10,000.
Détails de l'expérience
  • Received and entered visa application data and documents online, as well as collected biometric data from clients for IRCC.
  • Conducted thorough verification of the completeness of required documents based on the type of visa requested.
  • Managed client interactions, including phone calls and emails, to respond to inquiries and provide information.
  • Prepared and dispatched visa documents via postal service and DHL to the visa processing center.
Description de l'entreprise
Non-profit organization
Site web de l'entreprise
https://www.iom.int/
twitter facebook linkedin