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Rene Baudouin SOULGA

Operations specialist | Administrative and Projects Management

About me WORK EXPERIENCE EDUCATION SKILLS Keys documents
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Permis de conduire
Gloucester, Ottawa (K1V 2S1) Canada (Ontario)
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Employment status
En recherche d'emploi
En recherche active
PROFESSIONAL SUMMARY
Bilingual French and English, René Baudouin SOULGA brings over seven years of experience in key managerial roles. With four years specifically in non-profit organizations, such as United Nations Organization for Migration (IOM) and the United Nations International Fund for Agricultural Development (IFAD), he has developed a diverse skill set in operations Management. His expertise spans human resources management, procurement, Budget monitoring, Administration, Project Management, travel arrangement and international relations. René is well-prepared to deliver strategic value and excel in complex, challenging environments. His broad experience and proven track record make him a valuable asset to any organization.
WORK EXPERIENCE
  • Prioritize and manage around ten daily incoming emails and phone calls, optimizing response times and ensuring comprehensive replies to partners.
  • Draft response letters to various incoming correspondences, including memos, and format texts according to the organization’s administrative standards.
  • Organize and coordinate meetings, appointments, and travel arrangements for team members, ensuring seamless planning.
  • Maintain accurate records and databases, guaranteeing the integrity and confidentiality of information.
  • Perform routine administrative tasks such as filing, scanning, and photocopying, thereby supporting daily operations.
  • Utilize management software such as PeopleSoft Financial, OBI, and ORACLE to prepare and allocate budgets, adhering to disbursement rates for five projects, including CAD 1,047,884.73 from the 2024 regular budget, CAD 41,488 from the 2023 carry-forward budget, and CAD 170,683.69 from supplementary funds received from partners and donors.
  • Assist in planning travel for staff and consultants by preparing individual travel authorizations, mission terms of reference, security advisories from the United Nations Department of Safety and Security (UNDSS), staff health information (vaccinations, etc.), country health status, and booking hotels and flights while optimizing travel options within budget constraints.
  • Participate in and support the design of 2 national projects, 11 supervision missions, 9 support missions, and 2 project closures and completion missions, ensuring adherence to deadlines and providing accurate, up-to-date reports.
  • Collaborate with procurement teams for the acquisition of office supplies by preparing purchase orders, issuing tenders, and selecting suppliers.
  • Work with human resources teams to recruit 53 consultants in 2023 and 41 consultants in 2024 through the Enterprise Resource Planning (ERP) system to ensure supervision of various projects.
  • Upload 24 mission reports into the organization’s data management system.
  • Serve as the organization’s country security focal point, participating in meetings with the United Nations Department of Safety and Security (UNDSS) and implementing security measures and providing advice for staff and consultants.
Description de l'entreprise
Non-profit organization
Site web de l'entreprise
https://www.ifad.org/en/
  • Supervised and mentored a team of 7, including task delegation and schedule management.
  • Organized weekly training sessions for staff to ensure compliance with procedures and standards established by Immigration, Refugees and Citizenship Canada (IRCC).
  • Coordinated daily office operations to efficiently handle visa application processing, adhering to IRCC regulations.
  • Oversaw the reception of approximately 70 clients daily, ensuring high-quality customer service by providing information and directing clients to authorized IRCC consular services.
  • Ensured the completeness of all required immigration documents while maintaining confidentiality and security of clients’ personal data.
  • Prepared daily, weekly, and monthly reports, and managed internal databases using Excel and Word.
  • Continuously responded to professional and client emails using Outlook.
  • Supervised the call center team to ensure uninterrupted operations and the accuracy of information relayed to clients.
  • Regularly communicated with clients to facilitate effective coordination and resolve operational issues.
  • Implemented improved processes, such as rotational work schedules, to diversify staff tasks and ensure operational continuity in case of absences.
  • Supervised the biometric data collection operations for clients on behalf of the Biometric Support Operational Unit (BOSU), and managed data entry into VFS Global, IRCC portals, including the Global Case Management System (GCMS).
  • Established an additional on-site form-filling service, promoted paid SMS services, and managed daily office revenues of approximately CAD 10,000.
Détails de l'expérience
  • Received and entered visa application data and documents online, as well as collected biometric data from clients for IRCC.
  • Conducted thorough verification of the completeness of required documents based on the type of visa requested.
  • Managed client interactions, including phone calls and emails, to respond to inquiries and provide information.
  • Prepared and dispatched visa documents via postal service and DHL to the visa processing center.
Description de l'entreprise
Non-profit organization
Site web de l'entreprise
https://www.iom.int/
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